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FAQ

How long does it take to deliver your products?

 Our delivery times are unfortunately extended. It takes approximately 7 to 14 days to receive your package.

 

 

Do you ship worldwide?

 Yes absolutely. We Ship anywhere in the world.

 

 

Where do the products come from?

 Our products are made abroad with quality and environmentally friendly materials. They are tested and used by dermatologists.

 

 

Do you provide product tracking information?

 Yes, thanks to your order number, you can track your package by going to the track my order tab on the home page of our site.

 

 

I received a damaged item. What can i do?

 Are very sorry to hear that. Please send us an email to the following address: crystalskinct@gmail.com. We will investigate your complaint and offer you the most suitable solution.

 

 

I did not receive my order yet. Why is it taking so long?

 We apologize for the delay. Sometimes international shipment can take longer than expected due to customs clearance. However, you can track the progress of your order at any time on our "track my order" page. If you would like more information about traking, you can contact us by email at crystalskinct@gmail.com.

 

 

Do you have a refund policy?

 We do our best to resolve any issues. Upon recept of your order you have 14 days to change your mind. If you like a refund, please email your request at crystalskinct@gmail.com. We will explain you how to proceed. As soon as we receive the product in ou warehous and if the return conditions are met, a refund will be made to the payment method with which the order was made. For more information, you can consult our refund policy.

 

 

Is my personal information secure?

 Our site is completely secure and hosted by an HTTPS server that guarantees the protection of all your personal data.

We collaborate with VISA and Mastercard who are world leaders and who would not allow the probabilty of a store if the rate of dissatisfied customers was significant.

 

 

Can't find the answer to your question here?

 If you can't find the answer to your question, send us an email at crystalskinct@gmail.com.

 

Our team will answer you as soon as possible.